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Logitech’s webcam software is a mess

Logitech makes some of the most popular webcams in the world, but using them on some of the most popular computers like the M2 MacBook Air or the M1 Pro MacBook Pro is a less than stellar experience. Plugging one of the M1 or M2 into a Mac for a video call shouldn’t be a problem, but if you want to tweak deeper settings or use some of these webcams’ highlight features, it’s currently clumsy to impossible to do. That’s because its most capable webcam software, Logitech Capture, isn’t available on computers with Apple silicon.

Logitech changed its software plan for people using new Mac laptops and desktops without making much of an effort to tell anyone. Instead of offering Logitech Capture, its actual software focuses on webcam settings and content creation features, it has two different and fewer Mac applications to choose from: Logi Tune and Logitech G Hub. Tune is a confusing app that for some reason adds calendar integration and lets you toggle settings for Logitech gadgets. G Hub is a gaming-focused product and is now designed for gamers who want to adjust RGB lighting and sensitivity settings for webcams.

Each app’s interface looks different and lets you change different settings, so you have a choice in which app you use — a lot of choice, if you ask me, given how limited each one’s functionality is. But neither offers as many options as the Logitech Capture. You can access basic settings like the ability to zoom in for a tighter crop or a host of adjustments to the picture settings (or set them to auto settings), but you can’t adjust the frame rate or resolution. What this means is that people with an M1 or M2 Mac won’t be able to use its face-tracking feature or switch between horizontal or vertical orientations on a nice, relatively high-end webcam like the $160 Logi StreamCam.

Screenshots showing how Logi Tune runs on MacOS.

Logi Tune’s interface is simple, which is good. But it doesn’t give me access to every feature I want to toggle, like frame rate or resolution.

And this is not obvious unless you are using an affected computer. I tested the webcams on a laptop that didn’t have Apple silicon, so it wasn’t until a reader reached out to note that some of the Logitech Pix M1 and M2 in our best webcam buying guide have limited functionality on Macs. There are plenty of posts on Reddit about this, and lots of people working on solutions that Logitech doesn’t offer. Has anyone had success with a workaround to get an earlier version of the Logitech Capture software working on an M1-equipped machine. It crashed on launch for me.

I asked Logitech if they wanted to port Capture to computers with M1 and M2 chips. Spokesman Christian Cooper said to the edge “There are currently no plans for Logi Capture to support the M1 or M2 chips. However, camera and video settings are supported in our Logitech G HUB software and in Logi Tune for MacOS.

After some follow-up questions about whether these apps offer feature parity with Logitech Capture (they don’t) and whether its new software strategy was born out of a technical glitch with the M1 / ​​M2 Macs (or if this sloppiness was the plan), Logitech spokeswoman Ciara Dixon offered no useful answers to this boilerplate. Response provided.

“Logitech offers multiple software options for different users across multiple operating systems, including Windows and Mac. For video conferencing (including webcam, headset and Logi dock), we recommend using Logi Tune. For gaming and streaming, the G HUB offers convenience and control over multiple devices from Logitech G, Blue Microphones and Litra Glo. StreamLabs is an all-in-one live streaming and recording software for multiple platforms including Twitch, YouTube and Facebook.

Two screenshots showing the Logitech G Hub and the settings it offers for webcams.

The Logitech G Hub offers more features at once, but it still doesn’t give you all the options that Logi captures.

This software problem is currently a problem for newer Macs, but it’s going to be a problem for many users very soon. As of the latest update, Logitech has completely sunsetted the Capture app for Windows computers and older Intel-based Macs. In its latest patch notes for the software for Windows 10 and several macOS versions, “This is the final version of Logitech Capture and new software updates will not be available. Logitech recommends downloading and installing Logitech G HUB if you want to adjust custom webcam settings. It has a support page that instructs all users to download Logitech G Hub and it instructs users to uninstall Logitech Capture.

Currently, if you own an M1 or M2 Mac, you won’t get the most out of your Logitech webcam. The issue will spread to Windows and other Intel-based Macs in 2022 — at Logitech’s option. We, of course, reached out to Logitech again for more answers.

Until Logitech clarifies its software plans for its webcams, we’ll add a note in our webcam buying guide that your experience with its webcams will vary wildly depending on the computer you use.

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